Shipping policy

📦 Shipping Policy

ZenWave Relax

At ZenWave Relax, we do everything we can to deliver your order quickly and safely.

🚚 Processing Times

Orders are processed within 24 to 48 business hours.

You will receive a confirmation email as soon as your order is shipped.

🌍 Delivery Areas

We deliver throughout the European Union as well as to several countries internationally.

If your country is available at checkout, we can deliver to you.

⏳ Delivery Times

Average delivery times are:

🇪🇺 European Union: 5 to 12 business days

🌍 International: 7 to 15 business days

These times may vary slightly during periods of high demand.

👉 We work with reliable logistics partners to ensure secure tracking.

📦 Order Tracking

As soon as your order is shipped, you will receive a tracking number by email.

You will be able to track your package in real time.

💸 Shipping Costs

✨ Shipping is free on our products (unless otherwise stated).

No hidden fees.

⚠️ Important Information

Please ensure that your address is correct when placing your order.

In the event of an error in the address provided by the customer, reshipment fees may apply.

ZenWave Relax cannot be held responsible for delays caused by carriers or customs services.

📩 Need help?

Our customer service team is available to answer any questions you may have about your delivery:

📧 contact@zenwave.com

✨ Our goal: to offer you a simple, transparent, and stress-free experience from payment to delivery.